Privacy Policy

This Privacy Policy explains how Eligi5 ("Eligi5", "we", "us", "our") collects, uses, shares, and protects your information when you use our website, student, mentor, and admin portals, entrance exam practice tests, and college discovery tools (together, "the Platform"). By using the Platform, you agree to the collection and use of information as described here.

1. Introduction

Eligi5 is a single platform to discover, prepare, and get in. To provide this service, we need to collect certain information about you. We are committed to handling that information responsibly and only for the purposes described in this Policy.

2. Information We Collect

Information you provide to us

Account details: first name, last name, email address, and phone number;
Academic profile: highest qualification, specialization, and preferred industry or exam interest;
Login credentials, stored in encrypted/hashed form;
Payment-related details when you complete a paid registration or subscription (processed by our payment gateway — we do not store full card numbers); and
Any information you share with mentors or support through the Platform.

Information we collect automatically

Your IP address and basic device/browser information at the time of registration and login, used for security purposes;
Practice-test activity, including exams attempted, responses, and scores; and
General usage data such as pages visited and features used, to help us improve the Platform.

3. How We Use Your Information

We use the information we collect to:

Create and manage your Student, Mentor, or Admin account;
Verify your identity via email and SMS one-time passwords (OTP);
Personalize college, course, and entrance-exam recommendations;
Deliver practice tests and show you your results and progress analytics;
Process payments for paid registration or subscription features;
Communicate with you about your account, updates, or support requests; and
Maintain the security and integrity of the Platform, including detecting misuse.

4. Account Verification (OTP)

When you register, we send a one-time password (OTP) to your email address and mobile number to confirm that they belong to you. Email OTPs are delivered through our email service provider, and SMS OTPs are delivered through our SMS service provider (Twilio). These providers process your email address or phone number solely to deliver the OTP message on our behalf.

5. Cookies & Sessions

Eligi5 uses session cookies to keep you logged in and to remember your preferences while you browse the Platform. These are strictly necessary for the Platform to function and do not track you across other websites. You can control cookies through your browser settings, though disabling them may limit your ability to log in or use certain features.

7. Data Security

We use reasonable technical and organizational measures — including encrypted password storage, parameterized database queries, and access controls — to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your account and activity information for as long as your account remains active, and for a reasonable period afterward as needed to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account as described in Section 9.

9. Your Rights & Choices

Subject to applicable law, you may:

Request access to the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your account and associated personal information; and
Withdraw consent for optional communications at any time.

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before actioning your request.

10. Children's Privacy

Eligi5 is designed for students planning their academic journey, some of whom may be minors. If you are under the age of 18, please use the Platform only with the involvement of a parent or legal guardian, who should review this Policy on your behalf. If we learn that we have collected personal information from a child without appropriate parental or guardian involvement, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be reflected by an updated "Last updated" date at the top of this page.